Book with Confidence with our Rate Match Guarantee
If you find the exact same hotel unit on the same dates at a lower rate within 24 hours after purchasing with us, we will either pay you the difference or allow you to cancel your reservation with a full refund – Guaranteed.*
Reserve Direct’s Rate Match Guarantee offer applies to a prepaid room/unit reserved on one of our destination websites where the "Rate Match Guarantee" logo is indicated. Properties that display the Rate Match Guarantee logo are warranted by the property to be at least equal to the lowest rate publicly available to leisure travel consumers over the Internet when compared to the same property and room, on the same dates of stay on other websites.
To initiate the Rate Match Guarantee, you must have secured a prepaid room on one of our sites that displays the Rate Match Guarantee logo and received a valid confirmation number from us.
To submit a claim that you found a lower rate on another website, we must be able to verify the rate on the other website and the rate must be for the same property, same room type, same number of guests, same dates, in the same currency (US Dollars), and must be publicly viewable (i.e. the general public, without having an established account with said website, must be able to view the rate on the website) and available (i.e. the rate and room type is currently available for the same dates and can be reserved online) via the Internet. For multiple night reservations, the rate over the course of the entire stay will be evaluated to determine if the rate is lower.
Provided all the conditions of the Rate Match Guarantee offer are met, Reserve Direct will honor the lower rate found on the other website with the following exceptions;
a) if your hotel stay begins within the 24 hour period,
b) if for any reason we have not received full payment of your reservation,
c) rates offered without the specific hotel being disclosed until the consumer completes the booking process,
d) or if any rates are considered special or discounted in relation to membership clubs or programs, negotiated rates, corporate rates, convention/group rates, wholesale rates, affinity/association/government rates, rates that require coupon/certification redemption, rates that are part of a travel package, deal or bundle which includes more than hotel accommodations.
No cash or other substitution, assignment, or transfer of the Rate Match Guarantee shall be permitted except as expressly set forth herein.
Offer void where prohibited by law. Reserve Direct reserves the right to modify, alter, suspend or terminate the Rate Match Guarantee offer at any time without prior notice at our sole discretion. Reserve Direct reserves the right at our own discretion to disqualify any individual or entity found to be tampering with our Rate Match Guarantee offer. Any claim that is determined to be incomplete, inaccurate, or is otherwise determined to be fraudulent or deceptive, at our own discretion, will not be honored. Reserve Direct will only honor one qualifying claim per reservation/per lodging property.
Notify us of your claim here. Include your full name, the Reserve Direct confirmation number associated with the claim and the website where the lower rate was found within 24 hours of making your reservation with us.
*Rates associated with travel clubs, member based organizations such as AAA, AARP, and/or Senior or Military/Government rate tiers are excluded.